Welcome to Church Hill Surgery
Church Hill doctors' surgery in Pulham Market provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
Where to find us-
Church Hill Surgery – Station Road, Pulham Market. Station Road is in the centre of the village of Pulham Market opposite the village green. The surgery is situated 50 yards down this road on the right hand side. These premises have suitable access for patients with disabilities
Church Hill Surgery Latest CQC Inspection Report- Rated Inadequate
Church Hill Surgery had a focused CQC inspection on the 29/07/2021. The report from this inspection can be found on the Church Hill Surgery CQC page following this link: Church Hill Surgery (cqc.org.uk)
Statement From The Practice Regarding The Latest CQC Report
We understand that our recent CQC report has left our patients worried about their care and safety and the future of the practice. Although we are disappointed in the outcome of the CQC Inspection, we would like to reassure all our patients that the practice is fully committed to resolving all the areas of concern raised by the CQC. We are confident we will have a more positive and improved report at our next reinspection. Thank you to all the patients that have contacted the practice to offer their support. It is most appreciated by all team members.
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Help With Stress and Anxiety
If you would like some information on coping with stress especially during the pandemic please click on the following link: https://www.steps2wellbeing.co.uk/
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Practice Covid Update
COVID19 Booster - We are not offering appointments for COVID vaccines at the Surgery. You will not be able to make an appointment until it has been at least 6months + 1week after your last vaccine. To make an appointment at your local COVID Centre please follow the link below OR call 119 (National Booking Service).
Book or manage a booster dose of the coronavirus (COVID-19) vaccine - NHS (www.nhs.uk)
COVID19 Primary 3rd vaccine - If you have received a letter to book your Primary third COVID vaccine, you will not be able to make an appointment but will be required to attend a walk-in COVID centre. You must take your letter as proof. Please be aware that NHS England have sent an updated letter to patients with information on where these walk-in centres are.
The needs or preferences of staff, employees and contractors are within the scope of the Standard.
As per guidance from NHS England, after the 19th of July, ALL patients attending face to face appointments with the Surgery are required to wear a face covering such as scarf or mask whilst at the Surgery. Thank you for your Co-operation.
Thank you for working with us over the past few months as we have responded to the Covid-19 pandemic. We continue to work differently following directive from Department of Health, ensuring we minimise footfall within the practice as much as possible to avoid the spread of the virus within our community.
Patients continue to be triaged by phone or video consultation by our GPs, or face to face when required following telephone screening. If you are asked to attend the practice to see a GP or nurse you will be asked to arrive at an allocated time and wait at our waiting room until. Staff will continue to wear full PPE equipment and we ask our patients to wear a face covering when attending for an appointment please.
Many of our services including national screening programmes, dressings, contraception checks, learning disability checks and child immunisation clinics have continued throughout the Pandemic and remain available to book in advance.
We continue to remain open and the care and well being of patients is paramount during these difficult times. We continue to follow all guidance by NHS England to ensure patient safety whilst visiting the surgery. If you have any health worries or concerns, please feel free to contact us to discuss with our medical team, we will always be happy to assist.
Please click on link below for information for patients with suspected coronavirus who have not been admitted to hospital and will be isolating at home.
Patient covid leaflet
NHS COVID PASS
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of the Moderna, AstraZeneca and Pfizer vaccine, or one dose of the Janssen single-dose vaccine. Vaccine status will be available through the NHS COVID Pass service from:
You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.
If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose (or one dose of the Janssen single-dose vaccine) more than 5 working days ago. It may take up to 7 working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.
When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.
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Patient Notice
CORONAVIRUS - NHS ALERT
If you are unwell and have travelled to an area affected by the Coronavirus or met someone who has DO NOT VISIT the Surgery. Please call 111 for advice and stay inside.
If you are advised to call us, please let the Reception Team of your possible contact with the Coronavirus. Thank you.
***ONLINE BOOKING OF APPOINTMENTS***
Please note on the advice of NHS England the facility to book an appointments online has been STOPPED until further notice. Please telephone to book an appointment. Thank you
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Practice Update on Data Sharing and Fair Processing
Sharing your medical information - CLICK HERE
National Data Opt Out and GP Research Data Collection- Click Here
Fair Processing Notice - Click Here
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Changes in ordering Repeat Prescriptions
All Repeat Prescriptions now take 5 working days to process. (Please note, this does not include weekends or bank holidays) Any prescription requested after 2pm will not be submitted until the following day. Please speak to one of our Dispensers about our Managed Repeat system.
We are encouraging patients to use the managed repeat system, for all other repeat request please call 676227 and press option 3 to leave a message, alternatively please post in the letterbox.
It's quick and easy to order your prescriptions online, please ask Reception for more information.
Please ask if you could benefit from our managed repeat service.
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NON NHS WORK
There will be a fee for all non NHS work including forms/medicals. Please call the surgery and ask to speak to the secretary who will be able to give you a price and an idea of timing or book you an appointment if necessary.
Information for Patients Regarding Named GP
All patients will be assigned to Dr Mondol
Please be aware that this does NOT restrict you from seeing your preferred GP.
You can still book an appointment with the doctor you prefer to see.
The NHS Friends and Family Test
The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question: "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve. Ultimately, you're helping us to make changes that will ensure we can offer the possible care.
The NHS Friends and Family Test feedback cards will be available in the surgery from Monday 1st December 2014.
Whilst you are in the surgery, we would be grateful if you could take the time to fill one of these in and post it in the box in Reception.
You can also fill in a feedback card on the website. It can be found on the right hand side of the screen under "Have your say"
Patients can also give feedback on the care they have received at our surgery by following this link to the CQC website: https://www.cqc.org.uk/give-feedback-on-care
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IMPROVED ACCESS
Our Practice is engaging in a pilot scheme providing improved access for patients to a range of healthcare professionals. Working within a group of eight local Practices, we will be offering a range of appointments each weekday evening between 6.30pm and 8pm and during selected times at weekends, to registered patients, in at least one of the participating Practices. Please contact our reception team for more details.
Due to demand we now offer appointments with a nurse on a Tuesday evening so if you work and struggle to make your medical reviews you can now book these from 6.30 - 7.45 on a Tuesday we also have HCA appointments including blood tests appointments on a Tuesday and Thursday lunch 1pm-1.30pm. Please book via Reception.
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Letters
Please note we are NO longer able to provide supportive letters at patients request for things such as housing applications, ESA and PIP. If they are needed the requesting organisation should write to the surgery seeking further information.
(Site updated 09/11/2021)