Welcome to Church Hill Surgery
Church Hill doctors' surgery in Pulham Market provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
Where to find us-
Church Hill Surgery – Station Road, Pulham Market. Station Road is in the centre of the village of Pulham Market opposite the village green. The surgery is situated 50 yards down this road on the right hand side. These premises have suitable access for patients with disabilities
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Due to heavy snow and poor road conditions, the staff are struggling to get to the surgery. please stay at home unless absolutely necessary to attend the surgery. Please phone the surgery in case of an emergency or 111.
Due to snow conditions, many staff have been unable to make it into the surgery so unfortunately all blood test appointments have been cancelled. We are sorry for any inconvenience this may have caused. 8th February 2021
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Primary Care Network Statement: Covid Vaccinations update
Covid-19 Vaccinations for patients registered at:
Attleborough Surgeries
Old Mill Surgery, Poringland
Heathgate Medical Practice, Poringland
Chet Valley Medical Practice, Loddon
Church Hill Surgery, Pulham Market
Diss, The Lawns Surgery
Diss, Parish Fields Surgery
Harleston Medical Practice
Long Stratton Medical Partnership
GP surgeries have been asked to support NHS England to deliver the largest vaccination programme the country has seen in a number of years and we are all supporting the national campaign.
Unlike other vaccination programmes, such as flu, we are unable to provide vaccination from each Practice, with NHS England asking groups of Practices to come together and provide vaccination from a central location to that grouping of Practices.
In our group of Practices, the vaccination centre will be in Poringland and we are currently establishing our centre in line with NHS and Care Quality Commission (CQC) standards to ensure safe vaccination.
Vaccine supply will be limited in the first instance and there are characteristics of the vaccine that mean we are restricted in the number of patients we can vaccinate safely in a day.
For example, all patients vaccinated are required to remain under observation in the centre for 15 minutes after receiving their vaccination and of course we need to also respect social distancing guidelines during this time.
The Government has announced the priority groups for vaccination and we are starting with invitations to those patients. Those in eligible groups will received a call from one of our booking team, which we are hoping will start the week commencing 11th January.
Please do not call your surgery, we will contact you. This will keep surgery telephone lines free for other patient need.
Covid update - October 2020
Thank you for working with us over the past few months as we have responded to the Covid-19 pandemic. We continue to work differently following directive from Department of Health, ensuring we minimise footfall within the practice as much as possible to avoid the spread of the virus within our community.
Patients continue to be triaged by phone or video consultation by our GPs, or face to face when required following telephone screening. If you are asked to attend the practice to see a GP or nurse you will be asked to arrive at an allocated time and wait at our main doors until a member of staff comes to collect you and take your temperature, before entering the surgery. Staff will continue to wear full PPE equipment and we would also encourage our patients to wear a face covering when attending for an appointment.
Many of our services including national screening programmes, dressings, contraception checks, learning disability checks and child immunisation clinics have continued throughout the Pandemic and remain available to book in advance.
We continue to remain open and the care and well being of patients is paramount during these difficult times. We continue to follow all guidance by NHS England to ensure patient safety whilst visiting the surgery. If you have any health worries or concerns, please feel free to contact us to discuss with our medical team, we will always be happy to assist.
Improved Access continues to remain available for those patients who continue to work and can not access appointments during normal working hours.
Working within a group of nine local Practices, we will be offering a range of appointments each weekday evening between 6.30pm and 8pm and during selected times at weekends, to registered patients, in at least one of the participating Practices. Please contact our reception team for more details.
Church Hill Surgery would like to Thank all of our patients for their support and well wishes over the past few months - we are all dedicated to help support our local population.
2020 FLU UPDATE.
To keep Covid secure we are planning our Flu Clinics to run differently this year. We will be in contact with our ELIGIBLE patients very soon with more information.
If you are aged 50-64, unless you fall in to one of the eligible categories, we will be in contact later in the year.Flu vaccines will go to the most at risk first. When invited, please take up your flu jab to protect yourself and others. _____________________________________________________________________________________________________________________________
COVID update
As per guidance from NHS England, Church Hill Surgery kindly ask that ALL patients attending face to face appointments with their GP wear a face covering such as scarf or mask whilst at the Surgery. Thank you for your Co-operation.
Please click on link below for information for patients with suspected coronavirus who have not been admitted to hospital and will be isolating at home.
Patient covid leaflet
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Sharing your medical information - CLICK HERE
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Changes in ordering Repeat Prescriptions
All Repeat Prescriptions now take 5 working days to process. (Please note, this does not include weekends or bank holidays) Any prescription requested after 2pm will not be submitted until the following day. Please speak to one of our Dispensers about our Managed Repeat system.
We are encouraging patients to use the managed repeat system, for all other repeat request please call 676227 and press option 3 to leave a message, alternatively please post in the letterbox.
It's quick and easy to order your prescriptions online, please ask Reception for more information.
Please ask if you could benefit from our managed repeat service.
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CLICK THE LINK BELOW TO SEE UPDATED CHANGES TO THE WAY WE USE YOUR INFORMATION
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NON NHS WORK
There will be a fee for all non NHS work including forms/medicals. Please call the surgery and ask to speak to the secretary who will be able to give you a price and an idea of timing or book you an appointment if necessary.
Information for Patients Regarding Named GP
All patients will be assigned to Dr Mondol
Please be aware that this does NOT restrict you from seeing your preferred GP.
You can still book an appointment with the doctor you prefer to see.
The NHS Friends and Family Test
The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question: "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve. Ultimately, you're helping us to make changes that will ensure we can offer the possible care.
The NHS Friends and Family Test feedback cards will be available in the surgery from Monday 1st December 2014.
Whilst you are in the surgery, we would be grateful if you could take the time to fill one of these in and post it in the box in Reception.
You can also fill in a feedback card on the website. It can be found on the right hand side of the screen under "Have your say"
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IMPROVED ACCESS
Our Practice is engaging in a pilot scheme providing improved access for patients to a range of healthcare professionals. Working within a group of eight local Practices, we will be offering a range of appointments each weekday evening between 6.30pm and 8pm and during selected times at weekends, to registered patients, in at least one of the participating Practices. Please contact our reception team for more details.
Due to demand we now offer apptointments with a nuse on a Tuesday evening so if you work and struggle to make your medical reviews you can now book these from 6.30 - 7.45 on a Tuesday we also have HCA appointments including blood tests appointments on a Tuesday and Thursday lunch 1pm-1.30pm. Please book via Reception.
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Letters
Please note we are NO longer able to provide supportive letters at patients request for things such as housing applications, ESA and PIP. If they are needed the requesting organisation should write to the surgery seeking further information.
(Site updated 08/02/2021)