Welcome to Church Hill Surgery
Church Hill doctors' surgery in Pulham Market provides the highest quality healthcare to patients in the area. Our doctors, nurses and all our other staff are dedicated to offering a professional service and this surgery website will help us to keep all our patients up to date with news and information about our practice.
Where to find us:
Church Hill Surgery – Station Road, Pulham Market. Station Road is in the centre of the village of Pulham Market opposite the village green. The surgery is situated 50 yards down this road on the right hand side. These premises have suitable access for patients with disabilities
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Message for all patients our clinical system is down. This is a national issue affecting all Norfolk and Waveney Gp practices. All patients can still have their consultations but, the clinicans have limited access to your records. Please bear with us as this issue is being resolved.
Church Hill Surgery Latest CQC Inspection Report- Good
Church Hill Surgery had a CQC inspection on the 17th of February 2022 . The report from this inspection can be found on the Church Hill Surgery CQC page following this link: Church Hill Surgery (cqc.org.uk)
Statement From The Practice Regarding The Latest CQC Report
We are pleased to let all our patients know that since our reinspection by the CQC on the 17th of February 2022 the practice has now been taken out of special measures and we have been rated Good by the CQC. We would like to thank all our patients and colleagues for their support whilst the practice was under special measures. We look forward to the future and our continued care and service to our patients.
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Help With Stress and Anxiety
If you would like some information on coping with stress especially during the pandemic please click on the following link: https://www.steps2wellbeing.co.uk/
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Practice Covid Update
COVID19 Booster - We are now offering appointments for COVID-19 Spring Booster vaccines at the Surgery. You will not be able to make an appointment until it has been at least 6 months after your last vaccine. To make an appointment at your local COVID Centre please follow the link below OR call 119 (National Booking Service). You can also call the practice direct to book an appointment on 01379676227
Book or manage a booster dose of the coronavirus (COVID-19) vaccine - NHS (www.nhs.uk)
COVID19 Primary 3rd vaccine - If you have received a letter to book your Primary third COVID vaccine, you are able to make an appointment at the practice by contacting us. You must take your letter as proof.
Staff will continue to wear full PPE equipment and we ask our patients to wear a face covering when attending for an appointment please.
Many of our services including national screening programmes, dressings, contraception checks, learning disability checks and child immunisation clinics have continued throughout the Pandemic and remain available to book in advance.
We continue to remain open and the care and well being of patients is paramount during these difficult times. We continue to follow all guidance by NHS England to ensure patient safety whilst visiting the surgery. If you have any health worries or concerns, please feel free to contact us to discuss with our medical team, we will always be happy to assist.
NHS COVID PASS
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of the Moderna, AstraZeneca and Pfizer vaccine, or one dose of the Janssen single-dose vaccine. Vaccine status will be available through the NHS COVID Pass service from:
You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.
If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose (or one dose of the Janssen single-dose vaccine) more than 5 working days ago. It may take up to 7 working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.
When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.
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Patient Notice
***ONLINE BOOKING OF APPOINTMENTS***
Please note on the advice of NHS England the facility to book an appointments online has been STOPPED until further notice. Please telephone to book an appointment. Thank you
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Practice Update on Data Sharing and Fair Processing
Sharing your medical information - CLICK HERE
National Data Opt Out and GP Research Data Collection- Click Here
Fair Processing Notice - Click Here
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Changes in ordering Repeat Prescriptions
All Repeat Prescriptions now take 5 working days to process. (Please note, this does not include weekends or bank holidays) Any prescription requested after 2pm will not be submitted until the following day. Please speak to one of our Dispensers about our Managed Repeat system.
It's quick and easy to order your prescriptions online, please ask Reception for more information.
Please ask if you could benefit from our managed repeat service.
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NON NHS WORK
There will be a fee for all non NHS work including forms/medicals. Please call the surgery and ask to speak to the secretary who will be able to give you a price and an idea of timing or book you an appointment if necessary.
Information for Patients Regarding Named GP
All patients will be assigned to Dr Mondol
Please be aware that this does NOT restrict you from seeing your preferred GP.
You can still book an appointment with the doctor you prefer to see.
The NHS Friends and Family Test
The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question: "How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"
Your feedback will help us learn more about what you think of your experience - what you like and what you think we could improve. Ultimately, you're helping us to make changes that will ensure we can offer the possible care.
The NHS Friends and Family Test feedback cards will be available in the surgery from Monday 1st December 2014.
Whilst you are in the surgery, we would be grateful if you could take the time to fill one of these in and post it in the box in Reception.
You can also fill in a feedback card on the website. It can be found on the right hand side of the screen under "Have your say"
Patients can also give feedback on the care they have received at our surgery by following this link to the CQC website: https://www.cqc.org.uk/give-feedback-on-care
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IMPROVED ACCESS
Our Practice is engaging in a pilot scheme providing improved access for patients to a range of healthcare professionals. Working within a group of eight local Practices, we will be offering a range of appointments each weekday evening between 6.30pm and 8pm and during selected times at weekends, to registered patients, in at least one of the participating Practices. Please contact our reception team for more details.
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Letters
Please note we are NO longer able to provide supportive letters at patients request for things such as housing applications, ESA and PIP. If they are needed the requesting organisation should write to the surgery seeking further information.
(Site updated 28/06/2022)