Dispensary Opening hours - 8.30am and 6.00pm Monday to Friday. 

(Please note - dispensary is closed between 1.00pm and 2.00pm.)

Repeat Prescriptions

Important Information:

Repeat prescriptions are ordered on line to a system. Patients who wish to continue to order on line will need to collect a password and user i.d from the surgery please ask at reception and bring identification. 

If you have your new login details please use the link at the top of the page.

If you do not have access online please call our main line and press option 3 to leave a message request.

Please note that we do not email patients to tell them when their repeat prescriptions are ready for collection

We have a dispensary at Church Hill Surgery. Patients for whom we dispense medication can wait for their prescriptions after they have seen the doctor. 

For patients who have regular medication and do not need to see a doctor before every repeat we use a repeat prescription programme on computer.  Full details are given to patients with their computer repeat slip. 

We have improved our dispensary services by introducing a Managed Repeat System. When you are collecting your medications, you will be asked by the Dispenser to tick the medications you need for collection after 28 days on a specified date to your convenience.


From 2nd December we have a new process to order repeat prescriptons. Please use our managed repeat system or online system to order repeats or contact our main line and press option 3 to leave a message.


Collection and Delivery of Prescriptions

Prescriptions can be collected from the Church Hill Surgery between 8.30am and 6.00pm Monday to Friday. (Please note - dispensary is closed between 1pm and 2pm.) We also deliver to the Post Office at Tivetshall and the Central Stores in Dickleburgh for remote collection.

We also offer a  free delivery service to housebound patients

We require a minimum of 5 days from requesting a prescription to availability for collection (excluding weekends and bank holidays). 

Orders placed after 2pm will not be actioned until the following day. 

Mobile text messages will be sent once the medications are available for collection. ( please update your mobile numbers at the reception )

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