Latest News

Message for all patients our clinical system is down. This is a national issue affecting all Norfolk and Waveney Gp practices. All patients can still have their consultations but, the clinicans have limited access to your records. Please bear with us as this issue is being resolved. 

Church Hill Surgery Latest CQC Inspection Report- Good

Church Hill Surgery had a CQC inspection on the 17th of February 2022 . The report from this inspection can be found on the Church Hill Surgery CQC page following this link:  Church Hill Surgery (

Statement From The Practice Regarding The Latest CQC Report

We are pleased to let all our patients know that since our reinspection by the CQC on the 17th of February 2022 the practice has now been taken out of special measures and we have been rated Good by the CQC. We would like to thank all our patients and colleagues for their support whilst the practice was under special measures. We look forward to the future and our continued care and service to our patients. 

Notice to Patients

This is a notice to all our patients that we have recently reviewed our medication delivery service to Dickleburgh Stores and Tivetshall Post office and, we have decided to cease this service from the 01/01/2022. Please note that the dispensary team are working hard to ensure all patients who currently utilise this service are contacted to advise this service is ending. Patients will be given the option for home delivery or collection of medication from the surgery.  If you have any further queries or require further clarification, please call the surgery on  01379676227 and ask to speak with the Dispensary manager.

Church Hill Surgery New Complaints Procedure

We have recently reviewed our complaints process at our practice to ensure our patients are fully supported and are aware of the procedures for reporting all complaints. 

If a patient is not satisfied with the care and service they have received at our practice, please find useful contact details that can help support patients in the process of making a complaint : 

Practice Contact Details

Church Hill Surgery

Station Road


IP21 4TX

Telephone:  (01379) 676227


If a patient is not satisfied with the response from the practice below are some useful addresses our patients can write to for further escalation 

Some Useful Addresses

Patient complaints should be directed to:

NHS England

P.O. Box 16738


B97 9PT

Tel: 0300 311 2233



PALS (Patient Advisory Liaison Service)

PALS provide a confidential service designed to help patients get the most from the NHS.  PALS can tell you more about the NHS complaints procedure and may be able to

help you resolve your complaint informally.  Your local PALS office can be found on

 NHS Complaints and Advocacy,

Pohwer, P.O. Box 14043,

Birmingham, B6 9BL

Tel: 0300 456 2370


The Parliamentary & Health Ombudsman,

Millbank Tower, Millbank,

London, SW1P 4QP

Tel: 0345 015 4033

The Practice is keen to know how patients feel about the services that are currently being offered by the surgery:

Please Email:

Many resources, including time, effort and money are put into offering our patients the best possible service and facilities that can be provided within the National Health Service and some that are outside the NHS.

We feel, however, that misunderstandings can occur, perhaps because patients are not aware of how the administrative systems work – for example, how to request a Doctor to visit a patient in an emergency situation or during the weekend, or the best way to leave a message for their own Doctor.

To try to rectify any possible misunderstandings, the Practice has a procedure in place which informally tries to discuss any suggestions or problems directly with patients.

The Practice would like to hear from patients who wish to discuss a suggestion or complaint.

After discussion, a course of action will be agreed which should ensure the patient feels that he/she has been listened to fairly and impartially, and action where appropriate will be taken.

Patients should note that this procedure does not affect their right to make a formal complaint, addressed to the local Health Authority, and such complaint should be made within 12 months of the episode which caused offence.



We will acknowledge your complaint within 3 working days and aim to have fully investigated within 28 working days of the date it was received.   If we expect it to take longer, we will explain the reason for the delay and tell you when we expect to finish.   When we look into your complaint, we will investigate the circumstances; make it possible for you to discuss the problem with those concerned; make sure you receive an apology if this is appropriate, and take steps to make sure any problem does not arise again.

You will receive a final letter setting out the result of any practice investigations.


If you remain dissatisfied with the outcome you may refer the matter to:

The Parliamentary and Health Service


Millbank Tower,

30 Millbank,

London, SW1P 4QP

Patients should note that the Practice must ensure strict medical confidentiality and cannot provide confidential information about another person without the appropriate authority to do so.

If there is anything that you would like to discuss or know more about, please ask to speak to The Practice Manager. 




Covid-19 Booster Update 

Spring Booster Poster

The vaccination booster programme is now underway across Norfolk and Waveney

Priority for booster doses is being given to those who are over 75 or 12+ who are  immunosuppressed or identified on patient records as being Clinically Extremely Vulnerable. 


The following groups are also among the first eligible cohorts for a Spring booster vaccine:

Those living in residential care homes for older adults

 These individuals will be contacted by the NHS or their local GP practice and offered a Spring booster  dose of the COVID-19 vaccine.


It is vital that anyone eligible for a booster waits to be contacted by the NHS to make an appointment – the national booking system is now open and able to take bookings from eligible people.  GP practices continue to be incredibly busy and keeping their phone lines open for patients to make appointments with their doctor or practice nurse is crucial. 


Please do not telephone your GP practice asking when you will get your booster – the NHS will contact you when it’s your turn.


If you are eligible for a booster, please do not attend any of our walk-in vaccination clinics.  They are still focused on vaccinating remaining people with first and second doses and cannot currently provide third (booster) jabs. You can book your booster vaccine online at

Thank You to Norwich City Football Club


Church Hill Surgery were overwhelmed with the wonderful and kind gesture by Norwich City FC, when Tim Krul representing Norwich City Football Club, turned up at the Surgery with a lovely cake and his signed club jersery, in appreciation of hard work done by NHS staff (and our Surgery) in these difficult and dangerous times of Covid 19. It is with collective effort and support which will enable us to fight the Corona Virus with renewed vigour and energy to help the vulnerable people of Norfolk. The Doctors and staff from Church Hill Surgery would like to Thank NCFC and we will continue with the good work.


Please note we are NO longer able to provide supportive letters at patients request for services such as housing applications, ESA and PIP.  If they are needed the requesting organisation should write to the surgery seeking further information.

Polite reminder- GP's have a limited amount of time per patient please book a double appointment if you have more than one problem to deal with.

We have improved our Dispensary service by introducing a Managed Repeat System. When you are collecting your medications, you will be asked by the Dispenser to tick the medications you need for collection after 4 weeks on a specified date to your convenience.


Our Practice is engaging in a  scheme providing improved access for patients to a range of healthcare professionals.  Working within a group of eight local Practices, we will be offering a range of appointments each weekday evening between 6.30pm and 8pm and during selected times at weekends, to registered patients, in at least one of the participating Practices.  Please contact our reception team for more details.


If you require non urgent medical attention after 6.30pm call NHS 111. Call 999 ONLY in a medical emergency.


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