Latest News

Notice to Patients

This is a notice to all our patients that we have recently reviewed our medication delivery service to Dickleburgh Stores and Tivetshall Post office and, we have decided to cease this service from the 01/01/2022. Please note that the dispensary team are working hard to ensure all patients who currently utilise this service are contacted to advise this service is ending. Patients will be given the option for home delivery or collection of medication from the surgery.  If you have any further queries or require further clarification, please call the surgery on  01379676227 and ask to speak with the Dispensary manager.

Church Hill Surgery New Complaints Procedure

We have recently reviewed our complaints process at our practice to ensure our patients are fully supported and are aware of the procedures for reporting all complaints. 

If a patient is not satisfied with the care and service they have received at our practice, please find useful contact details that can help support patients in the process of making a complaint : 

Practice Contact Details

Church Hill Surgery

Station Road

Diss

IP21 4TX

Telephone:  (01379) 676227

Email: churchhill.surgery@nhs.net

If a patient is not satisfied with the response from the practice below are some useful addresses our patients can write to for further escalation 

Some Useful Addresses

Patient complaints should be directed to:

NHS England

P.O. Box 16738

Redditch   

B97 9PT

Tel: 0300 311 2233

E-mail: england.contactus@nhs.net

 

PALS (Patient Advisory Liaison Service)

PALS provide a confidential service designed to help patients get the most from the NHS.  PALS can tell you more about the NHS complaints procedure and may be able to

help you resolve your complaint informally.  Your local PALS office can be found on

http://www.pals.nhs.uk/officemapsearch.aspx

 NHS Complaints and Advocacy,

Pohwer, P.O. Box 14043,

Birmingham, B6 9BL

Tel: 0300 456 2370

E-mail: pohwer@pohwer.net

The Parliamentary & Health Ombudsman,

Millbank Tower, Millbank,

London, SW1P 4QP

Tel: 0345 015 4033

The Practice is keen to know how patients feel about the services that are currently being offered by the surgery:

Please Email: churchhill.surgery@nhs.net

Many resources, including time, effort and money are put into offering our patients the best possible service and facilities that can be provided within the National Health Service and some that are outside the NHS.

We feel, however, that misunderstandings can occur, perhaps because patients are not aware of how the administrative systems work – for example, how to request a Doctor to visit a patient in an emergency situation or during the weekend, or the best way to leave a message for their own Doctor.

To try to rectify any possible misunderstandings, the Practice has a procedure in place which informally tries to discuss any suggestions or problems directly with patients.

The Practice would like to hear from patients who wish to discuss a suggestion or complaint.

After discussion, a course of action will be agreed which should ensure the patient feels that he/she has been listened to fairly and impartially, and action where appropriate will be taken.

Patients should note that this procedure does not affect their right to make a formal complaint, addressed to the local Health Authority, and such complaint should be made within 12 months of the episode which caused offence.

 

WHAT WE WILL DO

We will acknowledge your complaint within 3 working days and aim to have fully investigated within 28 working days of the date it was received.   If we expect it to take longer, we will explain the reason for the delay and tell you when we expect to finish.   When we look into your complaint, we will investigate the circumstances; make it possible for you to discuss the problem with those concerned; make sure you receive an apology if this is appropriate, and take steps to make sure any problem does not arise again.

You will receive a final letter setting out the result of any practice investigations.

FURTHER ACTIONS

If you remain dissatisfied with the outcome you may refer the matter to:

The Parliamentary and Health Service

Ombudsman,

Millbank Tower,

30 Millbank,

London, SW1P 4QP

Patients should note that the Practice must ensure strict medical confidentiality and cannot provide confidential information about another person without the appropriate authority to do so.

If there is anything that you would like to discuss or know more about, please ask to speak to The Practice Manager. 

 

 

 

   Church Hill Surgery Latest CQC Inspection Report- Rated Inadequate 

Church Hill Surgery had a focused CQC inspection on the 29/07/2021. The report from this inspection can be found on the Church Hill Surgery CQC page following this link:  Church Hill Surgery (cqc.org.uk)

Covid-19 Booster Update September 2021

The vaccination booster programme is now underway across Norfolk and Waveney with a third covid-19 vaccine being offered to eligible patient groups in line with national and JCVI guidance.

 

Priority for third doses is being given to those who are immunosuppressed or identified on patient records as being Clinically Extremely Vulnerable, as these patients are less likely to have retained anti-bodies from their first vaccines.  Hospital consultants and local GPs are working closely together to ensure that these very vulnerable patients are contacted as soon as possible to make an appointment for their third vaccine.

 

We know there are a number of very vulnerable patients who are understandably very keen to get their third vaccine, not only for the additional protection but also for their peace of mind. Please be reassured that we are working as fast as we can to make sure those most at risk of covid-19 are contacted first.  This means drawing on both hospital patient lists and GP patient lists but this work is ongoing and patients should be hearing from the local NHS in the coming days and weeks to get booked in. This is the largest and most complex vaccination programme the NHS has ever delivered, but everyone eligible who needs a third dose will get one.

 

The following groups are also among the first eligible cohorts for a booster vaccine:

Those living in residential care homes for older adults

All adults aged 50 years or over

Frontline health and social care workers including those who work in residential and nursing homes for older adults

All those aged 16 to 49 years with underlying health conditions that put them at higher risk of severe COVID-19 (as set out in the green book), and adult carers

Adult household contacts of immunosuppressed individuals

 

These individuals will be contacted by the NHS or their local GP practice and offered a booster (third) dose of the COVID-19 vaccine, in the same cohort order as the initial vaccination programme was rolled out.

 

It is vital that anyone eligible for a booster waits to be contacted by the NHS to make an appointment – the national booking system is now open and able to take bookings from eligible people.  GP practices continue to be incredibly busy and keeping their phone lines open for patients to make appointments with their doctor or practice nurse is crucial. 

 

Please do not telephone your GP practice asking when you will get your booster – the NHS will contact you when it’s your turn.

 

If you are eligible for a booster, please do not attend any of our walk-in vaccination clinics.  They are still focused on vaccinating remaining people with first and second doses and cannot currently provide third (booster) jabs. You can book your booster vaccine online at https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/book-or-manage-a-booster-dose-of-the-coronavirus-covid-19-vaccine/

We have a new member, Evonne Prince, joining the Surgery offering private physiotherapy sessions on Fridays.

Evonne Prince

Evonne Prince offers private physiotherapy sessions within Church Hill GP Practice. She has over 20 years of specialist clinical experience and can diagnose and treat many varied musculoskeletal conditions no matter how complex in nature. Evonne also practices acupuncture and teaches Yoga and also has a particular interest in Chronic pain and headaches but is equally happy to treat more acute sprains and strains. She is a registered BUPA provider along with most other insurance companies including AXA/PPP. Having qualified in London in 1997 and spent over four years working and studying in both New Zealand and Australia where she completed her Masters degree before settling in Norfolk and setting up her own physiotherapy clinic. She now lives just over the Suffolk border with her family and menagerie of pets which include cats, dogs and chickens to name a few.

Please call her for an appointment or for any queries regarding your condition on 07500904148. Alternatively contact our Reception Team 

Thank You to Norwich City Football Club

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Church Hill Surgery were overwhelmed with the wonderful and kind gesture by Norwich City FC, when Tim Krul representing Norwich City Football Club, turned up at the Surgery with a lovely cake and his signed club jersery, in appreciation of hard work done by NHS staff (and our Surgery) in these difficult and dangerous times of Covid 19. It is with collective effort and support which will enable us to fight the Corona Virus with renewed vigour and energy to help the vulnerable people of Norfolk. The Doctors and staff from Church Hill Surgery would like to Thank NCFC and we will continue with the good work.

Patient Notice

CORONAVIRUS - NHS ALERT

If you are unwell and have travelled to an area affected by the Coronavirus or met someone who has DO NOT VISIT the Surgery.  Please call 111 for advice and stay inside.

If you are advised to call us, please let the Reception Team of your possible contact with the Coronavirus. Thank you.

***ONLINE BOOKING OF APPOINTMENTS***

Please note on the advice of NHS England the facility to book an appointments online has been STOPPED until further notice. Please telephone to book an                                                               appointment. Thank you                                                                                         

Please note we are NO longer able to provide supportive letters at patients request for things such as housing applications, ESA and PIP.  If they are needed the requesting organisation should write to the surgery seeking further information.

Polite reminder- GP's have a limited amount of time per patient please book a double appointment if you have more than one problem to deal with.

We are improving our Dispensary service by introducing a Managed Repeat System. When you are collecting your medications, you will be asked by the Dispenser to tick the medications you need for collection after 3 weeks on a specified date to your convenience.

IMPROVED ACCESS

Our Practice is engaging in a pilot scheme providing improved access for patients to a range of healthcare professionals.  Working within a group of eight local Practices, we will be offering a range of appointments each weekday evening between 6.30pm and 8pm and during selected times at weekends, to registered patients, in at least one of the participating Practices.  Please contact our reception team for more details.

IMPORTANT- NEW CHANGES TO HOW WE HANDLE AND SHARE YOUR DATA CLICK THIS LINK

If you require non urgent medical attention after 6.30pm call NHS 111. Call 999 ONLY in a medical emergency.


 

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